Order Cancellation Policy

We understand that sometimes plans change. Please read our cancellation policy below.

Cancelling Your Order

If you need to cancel your order, please contact us as soon as possible. Because we aim to process and dispatch orders quickly, cancellation requests can only be accepted within 12 hours of placing your order.

To request a cancellation, email us with your order number and the reason for cancellation. We will confirm your cancellation by email.

Orders Already Processed or Shipped

Once an order has been processed or shipped, it can no longer be cancelled. If you no longer want the item, you may return it once it arrives in accordance with our Refund Policy.

Refunds for Cancelled Orders

If your cancellation request is accepted before the order is dispatched, you will receive a full refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Changes to Your Order

If you need to change your order (such as the item, size, or shipping address) rather than cancel it, please contact us within 12 hours of ordering and we will do our best to help. Changes cannot be guaranteed once processing has begun.

Order Cancellations by Us

In rare cases, we may need to cancel an order (for example, due to stock issues, pricing errors, or an inability to ship to your location). If this happens, we will notify you and issue a full refund.

Contact Us

If you have any questions about cancelling your order, please contact us at:

Email: hello@dovewel.com

We aim to respond to all enquiries within 1–2 business days.